A confirmation email will be sent to you once the order has been authorized and verified. We start to prepare it. We have put a lot of focus on making sure items are delivered to our customers as quickly as possible. You will receive your email of shipping information within 2~3 business days from the date of completion.

A confirmation email will be sent to you once the order is authorized and verified. We start preparing your order immediately after it is verified. With this type of time frame, it is difficult for us to change or cancel your order, however we will do our best to support your request.

Normally, it takes us 1~3 business days to process your order. Please note that this does not include holidays or weekends.

After the items are processed and leave the warehouse, it usually takes 5~15 business days to reach the destination. 

If the order amount is US $200 or less, we usually ship it through the USPS or China Post, and you will receive your products within 10~15 business days from the order date. 

If the order amount is US $200 or more, we will ship it through express such as DHL and UPS, and you will receive your products within 5~7 business days from the order date.

If you have any questions, please do not hesitate to contact customer service.

Email: office@gemwon.com

* Shipping times are estimates and start from the ship date, rather than the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other causes. For information on delivery time, please contact us.

* Please submit a ticket within 2 months after shipment if the package does not arrive on time, our representative will contact you within 24 hours. Please note that late applications may not be accepted.

Affected by Covid-19, there will be some delay on the delivery.