Warranty Details:

1. Gemwon offers a 1-year warranty on all products purchased as brand new.

2. All Gemwon products carry a 1-year warranty, valid from the purchase transaction date. The warranty covers product defects and provides repair or replacement of the defective product.

3. The buyer is responsible for return shipping costs (from the buyer back to Gemwon's address) and Gemwon pays for postage to ship the replacement or repaired item back to the buyer.

4. In some cases, at Gemwon's discretion, the buyer may receive a refund if a repair or replacement is not immediately available. Refunds issued are for the cost of the item only; no handling or shipping fees will be refunded.

5. Gemwon must receive the returned item before a replacement is shipped to the buyer or a refund is issued. In most cases picture or video evidence illustrating the defect may be required in order to honor the warranty.

6. If the product is damaged due to transportation, you need to send us pictures or videos to prove it as soon as you receive the product, and Gemwon will send you a new product.

The following situations are NOT covered by the 1-year warranty:

• Physical damage due to misuse or accident.
• Normal wear and tear.
• Loss or theft.
• Water damage or any other damage or defect related to misuse.
• Only Gemwon products are covered, no other item is covered, including items used in tandem with a Gemwon product.
• Buyer attempts unauthorized repairs, modifications, or disassembles the item.
• Item is damaged by plugging it into an incompatible voltage.
  

To claim a warranty, please reach us at office@Gemwon.com or through our warranty registration on this website.


Please Note: Buyers will need to present their order ID to validate the warranty.